Commercial and administrative management of tourist services in English (Part 1)
Guests and tourists I
Guests and tourists II
Receptionists & hotel workers I
Receptionists & hotel workers II
Dialogue questions
Typical situation
Further dialogue questions
Consolidation
Hotel services I
Hotel services II
Customer service and satisfaction I
Customer service and satisfaction II
Dialogue questions
Typical situation
Further dialogue questions
Consolidation
Typical situation: checking into a hotel
The hotel. You've got mail
Typical situation: organising a convention
Presentation of tourist information in english (part 2)
Negotiating contracts for online provision I
Negotiating contracts for online provision II
Giving information to tourists about environmental practice & legislation I
Giving information to tourists about environmental practice & legislation II
Dialogue questions
Formal writing practice. Arranging a meeting
Further dialogue questions
Formal writing practice. Agreeing contract details
Consolidation
Everyday communication in a tourist establishment
Service experience at the highland parks hotel
Dealing with an accident & insurance claim I
Dealing with an accident & insurance claim II
Dialogue questions
Further dialogue questions
Food & beverage suppliers
Problems with delivery suppliers
Dialogues questions
Consolidation
Typical situation: travel agency
Tourism. You’ve got mail
Channel dexway
Tourist customer service in english (part 3)
Vocabulary for a tourist I
Vocabulary for a tourist II
Crew members and security I
Crew members and security II
Departures, arrivals & useful terms I
Departures, arrivals & useful terms II
Nautical terminology I
Nautical terminology II
Consolidation
Typical situation: information desk
Booking a railway ticket for advance travel from an agency
An agency with a problem and reporting lost property to a station guard
Dialogue questions
Consolidation
Train transport. You’ve got mail
Channel dexway
